Privacy Policy

This policy outlines the way we at Make The Time Pty Ltd collect, hold, use, and disclose personal information.

WHAT PERSONAL INFORMATION WE COLLECT & HOW AND WHY WE COLLECT IT
What personal information do we collect?
The personal information we collect is generally limited to:

Name and contact details

Date of birth

NDIS and support-related information

Any communications we have with you

However, we may also collect:

Sensitive information from you with your consent, such as information relating to health, support needs, or cultural background where it is relevant to the services we provide

Information about how you use our website, via third parties

How do we collect your personal information?
The main way we collect information is when you give it to us, for example:

Via our website contact form, intake forms, or other service-related forms

Over the phone or by email

Through meetings, SMS, or social media interactions

We also use cookies on our website which may identify you and track your actions and the pages you visit. This helps make our website work more securely and efficiently, such as enhancing security on our contact form and remembering your information for future visits.

At times, personal information may also be gathered from third parties, such as Google Analytics or Facebook Pixel. These third parties may use cookies, web beacons, and similar technologies to collect or receive information about you from our website and elsewhere on the internet.

Why do we collect your personal information?
We need your personal information to:

Communicate with you in relation to your enquiry or service

Conduct our business and enable your use of our website, programs, and services

Provide NDIS-approved supports and comply with relevant service requirements

Send you updates, service information, or news (if you’ve opted in)

Comply with our legal obligations, such as record keeping

We also collect personal information to analyse and improve our operations and your experience with our services. This may include statistical analysis of website traffic and engagement.

You can opt out of certain data collection by adjusting your privacy settings or using the following tools:
Google Analytics opt-out:

https://tools.google.com/dlpage/gaoptout

Facebook ad preferences: Change your settings in your Facebook account

SMS opt-out: Use the unsubscribe link provided in our messages

WHEN DO WE DISCLOSE PERSONAL INFORMATION & HOW YOU CAN ACCESS IT

When do we disclose your personal information?
We take reasonable precautions to protect your personal information from loss, unauthorised access, misuse, or disclosure. It is kept securely and accessible only to authorised personnel.

We generally will not disclose your personal information unless:

You consent

It is required or authorised by law*

It is necessary for one of the purposes for which we collect it

* This can include situations where we believe there is a serious risk to your safety or the safety of another person, or where there is a strong suspicion of abuse or neglect of a person under 18 years of age. A court order may also require us to release information.

We may also disclose your personal information where necessary to obtain third-party services, such as:

Data storage providers

Website hosting and analytics services

Marketing and advertising platforms

We aim to ensure that any third-party providers comply with the Australian Privacy Principles, but some may store or process data overseas.

How can you access or delete your information?
If you would like to access, correct, or delete your personal information—or change your communication preferences—please email us at: Justin@makethetime.com.au.

Except where permitted or required by law, we will assist you with your request. If you believe we have breached any privacy laws, please contact us so we can address your concerns.

You can also make a formal complaint with the Office of the Australian Information Commissioner:

Phone: 1300 363 992

Online: http://www.oaic.gov.au/privacy/making-a-privacy-complaint

Post: GPO Box 5218, Sydney, NSW 2001

ADDITIONAL PROVISIONS FOR EUROPEAN AND UK RESIDENTS

If you are a resident of the European Economic Area (EEA) or the UK, you have certain rights and protections under the General Data Protection Regulations (GDPR) or the UK Data Protection Act 2018.

We will always rely on a lawful reason for processing your information, such as:

Your explicit consent for a specific purpose

Compliance with legal obligations

Protecting the safety of individuals

Your Rights include:

The right to be informed

The right of access

The right to rectification

The right to object or restrict processing

The right to erasure (“to be forgotten”)

The right to data portability

To exercise these rights, contact us at Justin@makethetime.com.au.

SECURITY

We keep all personal information confidential and secure, accessible only to authorised personnel. We collect only what is necessary and retain it only as long as needed for the purposes for which it was collected.

We implement appropriate technical, security, and organisational measures to protect your personal information from unauthorised processing, loss, or disclosure.

By providing us with your personal information, you consent to us disclosing it to trusted third parties who may be located outside Australia, the EEA, or the UK, with reasonable steps taken to ensure they also protect your data.

Thank you for trusting Make The Time with your personal information. We are committed to keeping it safe and using it responsibly.