Complex Needs
Our Complex Needs Services
Specialist support for young people with complex behaviours and additional needs.
At Make The Time, we provide tailored community access and mentoring programs for NDIS participants with complex needs across Canberra.
Our work is grounded in experience, cultural understanding, and a proven track record: every participant we have supported has achieved their agreed goals. For families, coordinators, and therapy teams, that means confidence in measurable outcomes, not just good intentions.
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What Are Complex Needs Services?
In the NDIS, complex needs services involve supporting participants who may face challenges such as:
- Aggressive or defiant behaviours
- Social withdrawal or difficulty engaging
- Trauma backgrounds
- High support needs linked to disability
- Difficulty in traditional support environments
Our Canberra-based programs are designed to:
- Create safe, consistent engagement for participants
- Provide meaningful community access opportunities
- Build essential life skills and self-regulation strategies
- Support families and carers with reliable, goal-oriented services
Why Families and Coordinators Choose Make The Time for Complex Needs Support
Proven Success With Complex Cases
We have extensive experience supporting young people with challenging behaviours, disabilities, and trauma-related needs. Helping every participant we’ve worked with achieved their agreed goals.
More Than Supervision - Real Skill Development
Our programs focus on building trust, teaching practical skills, and fostering positive change through structured, goal-driven engagement.
Cultural Understanding Meets Professional Expertise
With a foundation in cultural values, community connection, and hands-on youth work, we create an inclusive and motivating environment that supports long-term progress.
What’s Included in Our Complex Needs Programs
Support is tailored to the participant’s needs, but may include:
- 1:1 or small group mentoring
- Community access activities
- Skill development in cooking, budgeting, and daily routines
- Social skills training and confidence building
- Emotional regulation and behaviour support strategies
- Engagement in sports, fitness, and outdoor activities
- Transport to and from sessions
- Close coordination with families, coordinators, and therapy teams
Our Approach to Complex Needs
We design individualised plans that:
- Focus on safety, trust, and rapport first
- Build capacity for positive behaviour change
- Provide structured, engaging activities to encourage participation
- Support school re-engagement and vocational pathways where relevant
- Reinforce therapy and education goals
Every session is intentional, and progress is shared so families are always in the loop.
FAQs About Complex Needs Services
What makes your complex needs service different in Canberra?
We specialise in working with young people who have challenging behaviours, and we focus on mentorship, skill-building, and measurable outcomes rather than just supervision.
Do you provide behaviour support plans?
While we are not behaviour support practitioners, we work closely with them and implement agreed strategies consistently.
Can you work alongside existing therapy teams in Canberra?
Yes. We integrate our sessions with therapy goals so participants get consistent reinforcement across all supports.
Do you offer transport for community access?
Yes. We provide transport for pick-ups and drop-offs, making participation easier for families.
What kinds of community activities do you do?
Activities are tailored to each participant and can include sports, outings, life skill sessions, and recreational events that build confidence and independence.
Do you support participants across all of Canberra?
Yes. We work with NDIS participants throughout Canberra, including surrounding areas.
Contact Us
We’d love to hear from you.
To find out how Make The Time can support you or a young person in your life, please complete the contact form below and a member of our team will be in touch shortly.